Complaining Can Save You Money

One thing to keep in mind is many banks would rather offer you a refund then to lose your business. If you discover a discrepancy in your statement or have a problem with anything regarding their services, bring it to their attention. You can phone them and request to speak with a manager, many times this is the quickest way to resolve the issue. However, this can be time consuming, waiting on hold, and if you have to leave a message, it is in their hands to return your call or not. Consider writing an email or sending a letter stating your concerns and troubles.
Make certain you keep the letter short and to the point within the first paragraph. Also, state that you understand their position with the issues. When writing a letter or email include specific times, dates and people who are involved so they can do the necessary investigating and research on their end. On the conclusion of your letter, make sure to mention how long you have been doing business with their company. As mentioned above many companies will offer a refund or lower interest rate simply to keep your business.

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